We’re Here To Help
Customer Service
MCWA defines Customer Service not as a job title within a department, but as a primary component of our mission and culture which defines our organization. It is only through our strong internal values that we are able to deliver superior external experiences to our customers at every touch point.
Education
Water Education is an important component of our community engagement program. Here you will find information, various tools, videos and resources dedicated to educating you about all things water. We believe that the more informed our Customers are, the more satisfied, confident and happy they are with MCWA.
Water Quality
The average adult human body is 50-65% water, so it’s no surprise that water quality can greatly impact our overall health. Year after year MCWA exceeds all drinking water standards set by the EPA and the New York State Department of Health (NYSDOH). We stand committed to our primary mission of delivering the cleanest, safest and most affordable drinking water to our customers every day.
Doing Business With Us
Procurement Resources
We work with vendors who can help us find or develop the right tools, people, strategies and programs in support of our mission. We do this work in the open, fairly and equitably. Here you’ll find information about both existing and future contracting opportunities and other resources to help make “Doing business with us” a mutually rewarding experience.
Careers with MCWA
MCWA recognizes that our employees are a key factor in our success. We pride ourselves on providing competitive salaries, generous benefits, and a great working environment. Consider becoming a valued member of the MCWA Team by viewing our current employment opportunities.
Stay in the Know
Information About Your Drinking Water
The NYSDOH and USEPA recently reviewed the MCWA’s compliance with the Lead and Copper Rule and concluded that in 1998, NYSDOH incorrectly approved the MCWA system’s designation as being optimized for corrosion control. The NYSDOH has now revoked that approval and issued the MCWA a violation for failure to have optimal corrosion control treatment in place. Nothing has changed with regard to water quality or lead levels in the samples we collect.
Behind the Scenes Video Series
We are excited to welcome you behind the scenes of the Monroe County Water Authority in our new video series! This series will give you an inside look at the dedicated team of water professionals, massive infrastructure, and around-the-clock water treatment required to produce and deliver high quality water to our community.
Elected Officials Attend Roundtable
Monroe County Water Authority hosted a roundtable event on January 10, 2025 to discuss funding barriers with local elected officials. In order to maintain affordable rates while balancing resources to comply with ever-changing federal and state regulations, while also financing capital improvement projects, we must consistently seek funding opportunities.
